Because many of our lures are pre-owned, one-of-a-kind, rare, collectible, or premium, we do not offer refunds on purchases unless an item is damaged in transit.
If your order is shipped to a freight forwarding company, we cannot issue refunds or exchanges for damage that occurs after delivery to the forwarding address. All items are carefully packed, and we only guarantee delivery to the original shipping address provided at checkout.
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.
Email us anytime at info@biggamelureshawaii.com. We're here to help and will respond as quickly as possible or call 808 430 5563.